volet Privacy Policy

Introduction and Scope

volet is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to the volet website, mobile app, and all related services. By registering on the site or using the services, you are considered to have accepted the terms of this policy.

This policy should be read together with our Terms and Conditions, as both documents together form the legal basis for your participation on volet. Please read both carefully before using the platform.

This service is for individuals aged 21 or older only. We do not knowingly collect information from minors; if any such information is found to have been collected, it will be deleted immediately.

What Information We Collect

volet collects two types of information — information provided directly by the user and technical information collected automatically.

2.1 — Information Provided Directly

• Name, date of birth, and gender
• Email address and mobile number
• Password (stored in encrypted form — never in plain text)
• National ID or passport number (for identity verification)
• Payment information — bKash, Nagad, Rocket, Upay or bank account details (full account numbers are never stored)
• Deposit, withdrawal, and transaction history
• Messages sent through support tickets and chat

2.2 — Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Visit time, page view sequence, and location
• Usage data collected through cookies and similar tracking technologies
• Gaming history, bet amounts, and results

Purpose of Using Information

volet uses collected information for the following purposes:

3.1 — Service Operation

Your information is needed to create and verify accounts, ensure login security, process deposits and withdrawals, and manage gaming activity. Core services cannot be provided without this.

3.2 — Security and Fraud Prevention

We use both automated systems and human review to detect unauthorised account access, financial fraud, and other harmful activity. SSL encryption and two-factor verification are part of this protection.

3.3 — Customer Support

To resolve your issues quickly through 24/7 live chat and email support, our support team can view the necessary account information. Conversation records are kept for quality improvement.

3.4 — Responsible Gaming

volet is committed to responsible gaming. By analysing playing patterns we can identify potential risks and, where needed, contact the relevant user or offer the option to set voluntary limits.

3.5 — Service Improvement and Analytics

We analyse aggregated and anonymised data to make the user experience smoother and more effective. No individual is identified in this analysis.

Sharing Information with Third Parties

volet never sells your personal information. However, information may be shared with trusted third parties in the limited circumstances below:

4.1 — Payment Processors

Information necessary to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment gateways. These processors operate under their own privacy policies.

4.2 — Technology Service Providers

Providers of server hosting, database management, cloud storage, and cybersecurity services may process a limited amount of information. Our contracts with them include confidentiality terms.

4.3 — Legal Obligations

If we are required to comply with applicable laws in Bangladesh or judicial orders, we may share information with authorities. In such cases, only the specific information requested is provided.

4.4 — Business Changes

If there is a significant change in the ownership or operation of volet, users will be notified in advance and the use of information will remain within the scope of this policy.

Cookie Policy

Various types of cookies are used on the volet website:

• Essential Cookies: These are necessary to keep login sessions active and to keep core services running.
• Analytics Cookies: Used to monitor site usage and measure performance.
• Preference Cookies: Help remember language, theme, or other personal preferences.

You can manage cookies through your browser settings. However, disabling certain cookies may limit the functionality of the site.

Data Retention and Security

6.1 — Retention Period

We retain your information for as long as your account is active. After an account is closed, financial and transaction records are kept for a defined period to meet applicable legal requirements. After that period, information is securely deleted or anonymised.

6.2 — Technical Protection

All information stored on our servers is encrypted using SSL/TLS protocols. Passwords are protected with strong hashing algorithms. Access to systems is granted only to authorised staff, and all access is logged.

6.3 — Response to Data Breach

If a data breach occurs, we will promptly begin an investigation, notify affected users, and take the necessary corrective action.

User Rights

As a volet user, you have the following rights:

7.1 — Right to Access

You may request through our support channels to know what information we hold about you. We will provide the details within a reasonable time.

7.2 — Right to Correction

If there is incorrect or outdated information in your profile, you may request that it be corrected. Some information may need to be changed through an identity verification process.

7.3 — Right to Deletion

In certain circumstances you may request that your information be deleted. However, financial transaction records and information required for fraud prevention may need to be retained due to legal obligations.

7.4 — Right to Object to Processing

You may object to your information being used for marketing communications and may opt out of such communications at any time. The ability to object to processing that is necessary to keep core services running is limited.

To exercise any of your rights or to learn more, contact our 24/7 support team.

Protection of Minors' Information

All volet services are for individuals aged 21 or older only. We do not intentionally collect any information from minors. Age is verified at registration. If it comes to our attention that information from a minor has been collected, it will be deleted immediately and the relevant account will be closed.

If parents suspect that their child has registered on volet, they should notify our support team immediately.

International Data Transfers

Due to volet's technology infrastructure, some information may be stored or processed on servers located outside Bangladesh. In such cases we ensure that the relevant parties comply with appropriate data protection standards and that the security of your information is maintained.

Policy Changes and Contact

10.1 — Notice of Changes

volet reserves the right to update this privacy policy as needed. For significant changes, registered users will be notified by email or through the platform. Continued use of the service after changes will be considered acceptance of the new policy. The date shown at the top of the page indicates when the last update was made.

10.2 — Contact Us

For any privacy-related questions or complaints, contact our support team:

• Email: [email protected]
• Live Chat: available 24/7 from any page on the site

For general questions you can visit our FAQ section — it has answers to common questions about privacy and security.